Ek wil net graag baie dankie se vir ‘n wonderlike paar dae by julle lodge. Die akkommodasie was wonderlik en die etes uit die boonste rakke. Die personeel was almal so vriendelik en behulpsaam. Ons het dit regtig baie geniet en sal julle enige tyd vir enige iemand aanbeveel. Dit was regtig ‘n voorreg om hierdie prys te wen.
Weereens baie dankie vir alles.
Hope you are well?
We had an amazing weekend with you – thank you so much, my clients felt like they were royalty and that’s exactly what we were after – Thank you!
Dear Ronelle (Lodge manager Sodwana Bay Lodge)
Just wanted to let you all know that the group had a wonderful time at the lodge and could not stop raving about the fabulous diving!
Many thanks to you all for your assistance and last minute arrangements.
Good morning Ronelle
I would like to take this opportunity to thank you for the privilege to be able to stay at the Lodge.
And especially also for the Arrangements you have helped more than what was expected .
It was absolutely a wonderful time we had with you.
You are all the friendliest and everyone is so Professional, the Restaurant, Dive Shop and at the beach.
It seemed to me that we are not only guests, but felt more important than that.....
The restaurant's food is the best we've ever eaten!.
I do not believe there are better in Sodwana..... You are really excellent!!!!
We all loved the Lodge rooms as well as the outlay.
Everyone at the Lodge are friendly and greeted as they see you. You are really the friendliest bunch of one's there.
Ronelle, My only disappointment is that I couldn't give you thanks in person.
"Again", thank you for everything that made the holiday special for us. You are great!
James Boshoff and family
You have no idea of the depth of our gratitude for the lengths you are prepared to go to in order to accommodate us!! In a country where we are used to settling for mediocre service as being the norm, your outstanding service has restored my faith in humankind!!
Thank you so much for your effort. We look forward to meeting you J.
Dear Sodwana Bay lodge team
Please tell the new receptionist Petro she is too marvelous, well spoken and very well mannered.
Have a great day.
We have been frequenting your Lodge now for some years as we are keen Scuba divers. Every year it was the same old, same old. Nothing wrong, always neat and well looked after.
What a surprise when we booked in this time ! A new access gate (about ten years due), the cabins looked new, the towels a la Mauritius and the cutlery very well displayed. New furniture and blind very very nice.
The security visibility improved according to us and that’s very comforting.
Compliments to Sodwana Bay Lodge
J.J. van der Merwe (Koos)
I would just like to compliment you guys on the wonderful stay at Sodwana Bay Lodge this past weekend! We have stayed in many places in Sodwana and you guys are by far the best. Super friendly staff from reception to house keeping.
I would particularly like to commend the dive team. Very professional live casino games, (it's the first time any dive school has actually checked the dive qualifications), well organized dives and on time! Routine with loading gear into boats and structure with all parts thereafter. It is a great trait that you have there with excellent staff. I will highly recommend you to everyone and you will definitely see us again soon.
Thank you for doing an amazing job and i do hope you keep it up!
Julle vlinke dienste word baie waardeer, Nie iets wat mens meer oral kry nie.
Dankie dat jy alles so duidelik uiteen gesit het.
Hoop gaan baie goed.
Eerstens wil ek net baie dankie se vir n baie lekker naweek by julle.
Ons het dit regtig so baie geniet en julle staff en diens was regtig puik.
Van reception tot restaurant en dive centre en die DM en staff op die strand.
So ons het dit so baie geniet ons wil asb weer bespreek vir September
07 May 2015
We have just spent a week at Sodwana Bay Lodge and would like to commend you for the professional way in which the lodge is managed.
From the reception staff to the restaurant staff, we found them all very friendly and efficient. We stayed in No C14 (our favourite) and found the unit very practical and comfortable. The staff (Maggie) also cleaned to perfection. This all made our week most enjoyable.
As for the diving operation – 5 star.
See you again in July.- Thank you once again.
Willie & Lorna
Good evening Ronelle
Thank you for the lovely stay at the lodge, the ladies and gents working in the restaurant and at your reception are exceptionally pleasant.
Please thank them for me.
Thanks for informative email, and polite response to my wife’s telephone call on Saturday. Your commitment to helping us has made us more keen to see your part of the world which we have never seen yet.
Dr Steve Dalgety
"Goeie dag Ronelle,
Voorspoed vir julle vir 2015!
Net ‘n vriendelike mail om te sê baie dankie, ons tydjie by julle in Sodwana was werklik baie lekker. Ek wil tog twee dinge uitsonder wat soos ‘n paal bo water gestaan het en wat sal sorg dat ons weer en weer sal terugkom. Die feit dat dit so gerieflik was om iets aan mekaar te slaan vir etes met so deeglike ingerigte kombuisie, was net ‘n plesier. Dan ook,ek weet amper nie hoe mens dit moet verwoord nie, maar dit is duidelik dat behoorlike matrasse by Sodwana Lodge voorkeur geniet.
Dankie, dit was voorwaar die moeite werd en ongelooflik lekker.
"Hi Ronelle (and all Sodwana Bay Lodge Staff)!
With the new year and your hectic December season now hopefully successfully behind you, I wanted to take the time to thank you formally for the stunning visit I spent with you between the 5th and 11th December 2014 when I came to do my Rescue Course with SBLSC.
All to often in this rushed world, while we can be very quick to criticize, we fail to send praise where it is due. I wish to start the year with some words of praise which I trust you will forward to all concerned.
My husband and I have stayed with Sodwana Bay Lodge for many years (probably close to 20) and return time and again due to the professionalism, warmth and hospitality you offer. This extends through all levels of the Lodge - from Senzo, Nellie and Buyi at the reception (who are always helpful, polite and accommodating), to Charmaine and Richard (and the staff at Leatherbacks and the pub -especially Graham) and now my special thanks to you too Ronelle. I am so grateful for the personalised attention you give (down to trying to fit us in our favorite rooms whenever possible!)
I also wish to commend the cleaning staff (who take such good care in cleaning the rooms so beautifully), as well as the main gate and security personal who do their work with efficiency and courtesy.
Although they are an independent operation, our praise for SBLSC cannot be higher and we will continue to support them enthusiastically. They are a real asset to have on your grounds and (based on my experiences with them),I believe them to be the finest dive operator in Sodwana Bay.
Please convey my thanks to all and may 2015 be a happy and prosperous year for you all. We look forward to our next visit - hopefully in the near future!
"Comfortable wooden lodging, with a warm welcome from front desk, staff are eager to help and the restaurant and pool bar are great areas to enjoy should the weather not play its part, we come once a year and always enjoy our stay. Till we see you all again next year November keep it up !! "
"It is not often that I review a dive operation, since I find their services typically lacking. However, Sodwana Bay Lodge has impressed me on every occasion.
I have not seen dive masters work this hard underwater and on land in a very long time. The accommodation was top class. Clean, well maintained and comfortable (even for two). The food was good. A nice variety."
"I visited the lodge with my family and went diving almost every day. The staff at the dive centre are super friendly and you are looked after superbly from the moment you enter the dive shop to make your booking. You get a phone call every day to confirm the next day's dives and you get all your equipment cleaned and carried for you. The dives are beautiful and are done professionally."
"Good Day Ronelle - I would like to thank you and all the staff for our stay during this period, it was very very good.
We went deep see fishing with Magnum. Our skipper was Arrie. The boat and equipment was of high standard, the best I have seen for a few years. The skipper Arrie, was the best ever skipper I have ever been out with.
Thank you all for a very nice time.
"Met hierdie skrywe wil ek net graag onder U aandag bring die flinke en bekwame diens wat ons van Sodwana Bay Lodge ontvang het en dat Ronelle en Personeel ons van puik diens verskaf en regtig die ekstra myl geloop het om ons tevrede en gelukkig te hou.
Hulle moeite en opvolg werk sowel as hul spoedige diens wat hulle vir ons gegee het word opreg waardeer en met sulke diens is dit moeilik vir ons om na ander Lodges te kyk vir diens in die toekoms.
Dit laat ons weereens besef dis nie almal wat net vir n salaris werk nie, en kry ons die indruk dat die Personeel hulle werk geniet en dit uitstraal.
Ek sal Sodwana Bay Lodge aanbeveel vir al my Besigheid Kennisse en hoop ook U waardeer die juwele in U diens.
Groete en weereens dankie aan Sodwana Bay Lodge en Personeel.
Tonie en Amanda van Niekerk"
Hoop dit gaab goed.
Ek wil net weer baie dankie se vir jou dat jy ons so mooi gehelp het met ons bespreking. Dankie dat jy die deposito geldtjies terug betaal het en my gehelp het met die RCI booking.
"Good Day Ronelle
I stayed in the Lodge over the past long weekend.
My previous stay was over 12 years ago and nothing has changed – outstanding service, professionalism & good food! Although our geyser flame went out, it was fixed in no time.
Please pass my compliments on to all the staff, especially those at the Dive centre and the Restaurant. Oom, jou kos was verskriklik lekker!
Hope to visit you soon!
René van Heerden (June 2014)"
"Hi Ronelle - Baie, baie dankie vir jou begrip en dat jy vir ons 'n plan maak Ronelle! Dit getuig van die goeie diens wat ons altyd van almal daar by Sodwana kry en hoekom ons elke keer terug kom! Julle sal ons beslis weer sien! Mooi bly en ons sien julle gou weer! Groete
Ane (June 2014)"
"Dear Richard (hope that’s correct), Kayle, Ham and all the staff at Sodwana Bay Lodge
Our sincere appreciation for your warm hospitality, friendliness, entertaining conversation, fabulous food and enjoyable, comfortable stay – a truly awesome experience, Thank you!
Our best wishes - Vassie, Shiven, Sasha, Chanel - Hope to see you all soon! J
Vassie Maharaj (July 2014)"
"Good day Nelly
I trust this emails email finds you
This is to express our appreciation for a warm and kind hospitality that was received at your property during the photo shoot to the venue over the weekend. We really had a good time the place is beautiful
We are hoping to do business with you in future
Xolani Siboniso Mabika (June 2014)"
"I have to congratulate you on your place unassuming value for money and well run, professional dive operations. It was a pleasure to stay and dive with you.
"Good day Debbie
We would like to take this opportunity to thank Sodwana bay lodge for the excellent time we had on a two day fishing charter.
Please thank Reghard on behalf of us for all the arrangements, and skip "Arrie" for his excellent knowledge and expertise given to us.
Francois, Marius, Dirk and Nico"
Thank you for your hospitality this weekend past.
We were a party of 4 and absolutely enjoyed the comforts of your rooms and the wide selection of food and wine.
It was a professional experience diving with them. Both my husband and I are Tech DMs with many dives behind our names. But we were treated with respect, Dennis knew our names from the word go.
He made us feel that we mattered to him, and there was no rush.
Dennis was extremely professional, he knows his reefs, his fish and his clients.
The skippers were out if this world, comparing them with other charters, you do not have 'cowboys'. Besides making the ride to the drop zone a wonderful and painless experience, they also assist and know how to make the divers experience more comfortable.
Paula Robertson - 29/11 - 01/12"
"Thank you so much for your quick response Emde – I am always impressed with the service I get from SBL.
Have a blessed day
"Thanks for a fantastic stay.
We had a great holiday and will let you know as soon as we are able to visit again!
The staff in particular were very friendly, well informed and helpful!
Gwen Gosney, Enviromental Manager"
"The chalet at Sodwana Bay Lodge was perfect! Clean, cosy and secure with a sun deck out the front to catch a few rays or watch the moon rise. It was well equipped with a fridge, tea and coffee facilities, DStv and a safe to place all your valuables in. We had dinner in the restaurant and we must say the food was a highlight. The steaks were amazing and came with delicious sauces and our breakfast omelette the next day was something to write home about! The grounds are beautiful to walk around and there is plenty to keep the kids busy - two jungle gyms, a volley ball court, two swimming pools and a games room. There is also a dive shop where you can buy or hire equipment and book your dives. There is even a hairdresser if you need a trim. They seem to have thought of everything. We really enjoyed our stay.
Joy Smith-Cooley, South Africa - 11 June 2012"
"Hi Debbie----its back to normality here in Gauteng after two weeks fishing in November and then a week in February and then a week at Richards Bay---I now need a holiday!!!
Thanks to you and your team for your hospitality during our stay as well as the hectic “Myn Manne” stay with Manitou----as always you were most helpful which certainly enhances these trips!
Please pass on our thanks to the rest of the team!
I collected my ID from the post office today. What a relief !!.
Thank you very much to you and your staff’s assistance in getting it back to me. I appreciate the Lodge’s excellent customer service and will definitely be coming back with the whole family, including grand children, next year.
Compliments of the new year! Before I get to requesting a new booking, I just wanted to let you know how thoroughly we enjoyed our stay at the lodge over new year. The service was spectacular and the dive team where so friendly and helpful. Ben was always ahead of everything, the DMs were great, and Tobi sorted out our gear perfectly!! You'll be getting lots of referrals from me :)
Warm regards and thanks once again!
We have just left the lodge and we are very sad that our stay is over!
We want to thank you, the restaurant staff, the cleaning ladies and all the other friendly staff that contributed to making our holiday amazing.
The dive shop was amazing too - very helpful staff and nothing was ever too much to ask for.
We have had such a lovely time, please thank all that were involved.
Thank you once again!
All the best for 2012 and we hope to return to Sodwana Bay in the near future.
Thank you very much for your email. It was great to meet you too yesterday!
Your assistance with regard to the ‘Dive credit’, it is much appreciated!
Thank you too for another wonderful stay at Sodwana Bay Lodge – we had an awesome time!
Looking forward to seeing you again in the not too distant future,
All the best,
Just a quick email to say thanks again for a wonderful stay!!!!! And I LOVE the new menu!!!! It is FANTASTIC!!!!!!! It was such a lovely surprise to see some really great choices!!! Now I am spoilt for choice when it comes to dinner!!!
I will be in touch next week to send you my provisional bookings for 2012 and we will be seeing you three times next year!!! Cannot wait!!!
It is also nice to see the upgrades taking place!!!
So I will be in touch for 2012!
Just wanted to send a message saying a big thankyou for all your help with my stay over in SA
I had a great time, your staff are great which made my stay really nice. As you know I travel a lot and it does take a bit to make me enjoy a place but the lodge made the good books J
I will be back at some stage in the future when I can get a deal on flights as they are not cheap to SA !!!!, can you pass a special thanks to jenna, Vincent , Sharon etc for making my stay great.
I hope that you are doing well.
We have been back at work now for almost 2 weeks already, can’t believe that we 2 weeks ago we were sitting on the beach, having a nice sun tan and swimming, and now we are in our woolly jumpers and trying to stay warm, feels like two worlds!
From both Ingrid and me we would like to thank you for the great opportunity to experience and see what Sodwana bay lodge can offer. It was a real eye opener for us; we were both amazed at the huge interest form the diving fraternity.
This has given us a new understanding of which type of client will maybe best fit into the product.
We wish you all the best for the rest of the Season, good luck for the Festive season; I can only imagine that you would not be sitting still round that period……
Have a great day and Thank You once again,
Ben & Ingrid"
Thanks for getting back to me so quickly, and the reassuring approach you hold in managing the lodge. I'll be back to dive another day...
I have a confession to make: In pannick I couldn't find my log book. Search everywhere and could only remember seeing it on the desk in the challet... And this afternoon I found it! In my dive bag. I must have transferred it at some stage while packing. I'm glad I found it. Once again proved it: You always find something in the last place you look...
YOUR SERVICE IS EXCELLENT, THANK YOU!!!!!!"
Ek wil net baie dankie sê vir die Kersdiens wat julle by Sodwana Bay Lodge gehou het. Dit was regtig ‘n great diens. Ek het dit vreeslik geniet. Baie dankie dat julle soveel moeite gedoen het om “flyers” uit te deel en om mense uit te nooi.
Dankie ook vir jul gasvryheid en warm welkom.
Dit is lekker om mense soos julle te ontmoet.
I just wanted to thank you again for your assistance and the weekend.
I must commend you and all the staff.
What was particularly "nice" was that all the staff, being the dive-masters, the restaurant staff and the assisting dive staff (especially Nico) were all courteous, could communicate well and were all on top of their jobs. It is (especially in South Africa) really a breath of fresh air to feel like one has been looked after and to receive service of an acceptable standard.
We will definitely continue to recommend your establishment both for accommodation and diving.
It was a very great pleasure for my team to be hosted by you in our team building event. Everyone on earth is uniquely created and enabled to be of assistance to his/her neighbour at any time.
We really thought very well about who to chose as a host for our event. I honestly had confidence in you based on our interactions over the phone and the faith that you will help us to build our team for the future.
My friend I am happy to say that you have done your job and my team is really praising the high level of hospitality we received from you. You really showed your heart that indeed you are a human being. Thank you very much for the drinks and I will never forget your assistance at any time. Pleaseeeee pass my appreciation to your team from the cleaners to the boss and I mean everyone for they all played their role very well.
The response has been positive from my employees and everyone concurs that they will not hesitate to recommend your venue to anyone even their own families. It seems you will once again see us.
I thank you very much for your availability and also greatly for allowing me an opportunity to use your premises.
All the best sisi wami and once again thank you.